Legal
Privacy and cookies
ZapBay is a powerbank rental service based in the United Kingdom. This notice explains what personal data we collect, why, and what your rights are. We keep it short on purpose; if anything is unclear, email customerservice@zapbay.co.uk.
Who is responsible for your data
ZapBay is the trading name of Neil Formby, a sole trader based in the United Kingdom, who is the data controller. Postal address: [address for correspondence to be added]. Contact for privacy questions: customerservice@zapbay.co.uk.
1. This website
What we collect
- Server logs. Our hosting provider (Netlify) records standard technical data when you load a page: IP address, browser type, pages requested and time of request. We use this only to keep the site running and secure. Logs are kept for a short period by the provider and are not used to identify visitors.
- Email you send us. If you write to sales@ or customerservice@zapbay.co.uk, we keep your message, your email address and anything you include so we can reply and keep a record of the conversation.
What we do not do
- We do not use analytics, advertising trackers or social media pixels on this site.
- We do not sell personal data, and we do not share it for marketing.
Fonts
The site loads typefaces from Google Fonts. When your browser fetches a font file, Google receives your IP address as part of that request. Google's use of that data is described in the Google Privacy Policy.
2. Cookies
This website does not set cookies and does not use local storage. There is nothing to accept or decline, which is why you did not see a cookie banner. If that changes, we will update this page and ask for consent where the law requires it.
3. The ZapBay rental service
Renting a powerbank from a ZapBay station involves the following data.
| Data | Why we need it | Legal basis |
|---|---|---|
| Payment card or wallet (Apple Pay, Google Pay, contactless) | To take the rental fee and, if a powerbank is not returned, the non-return fee. Card details are handled by our payment provider, Stripe; ZapBay never sees your full card number. | Contract |
| Rental record: station, powerbank ID, start and return time, amount charged | To run the rental, work out the price, and handle disputes. | Contract |
| Contact details you give us (email or mobile number) | To send receipts and to reach you about an unreturned powerbank. | Contract / legitimate interest |
| Support conversations | To answer your question and keep a record. | Legitimate interest |
We keep rental and payment records for as long as UK tax rules require (at least five years), and support conversations for up to two years after the last message.
4. Who we share data with
- Stripe — payment processing (see Stripe's privacy policy).
- Netlify — website hosting.
- Google Workspace — our email.
- The venue where a station is located does not receive your personal data from ZapBay; it receives anonymous usage figures only.
Some providers process data outside the UK. Where they do, transfers are covered by the UK International Data Transfer Agreement or an adequacy decision.
5. Your rights
Under UK GDPR you can ask us to: give you a copy of your data; correct it; delete it; restrict or object to how we use it; or send it to another provider. Email customerservice@zapbay.co.uk and we will reply within one month.
If you are not happy with how we handle your data, you can complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint.
6. Changes
We will update this page when anything changes and show the date at the top.